The only way to achieve opening of a new form is to write some JavaScript using JSBridge. I would assume already that you know how to add commands and OfflineHTML within Woodford.   Below is an example of creating a new Customer Asset form via a Command on the Work… Continue Reading Open and prepopulate fields onto a new form in Resco using JSBridge

I had a requirement for providing push notifications on the Field Service mobile application for Field Engineers when a Work Order is Scheduled to them.   Resco provide some Workflow Activities already in their solution. One being the ‘Send Chat Message’ Workflow. I am triggering this workflow on change of… Continue Reading Resco Chat Messages & Push Notifications for Field Service

You may have found text pop ups when using and navigating the Resco Mobile App. But what if you need to edit the message of the Alert? Here’s how you do it!   Go to Localizations   Drop down the ‘Standard App UI’ and click on ‘Alerts’   When I… Continue Reading Edit System Alerts in Woodford

I will demonstrate in this post how you can send a simple dynamic HTML email in Resco CRM.   In this example I want to send an email to the Customer when the Work Order Schedule Status Reason field is marked as ‘Planned’. Below is a screenshot on my full… Continue Reading Resco CRM – Sending a simple dynamic HTML Email

Here I will go into detail on how you can retrieve data from other entities without the need for code!   Load Reference Load Reference can only be used if there are Lookup’s on the form you wish to retrieve data from. In my example I want to retrieve the… Continue Reading How to fetch data from other Entities in Woodford (Without code)

This post will go into detail on the current state of Reporting for Field Service Mobile version 9.1. Below is just showing evidence of the version number of the app I was running. Mobile Reports One way of developing custom reports for Field Service is created Mobile Reports. These are… Continue Reading The state of Reporting for Field Service Mobile version 9.1

If you have been using Resco Mobile CRM for a while you may have realised that by default the mobile app does not update certain changes while you are in offline mode. One example would be that a back office user has deleted a record in CRM but that record… Continue Reading Plugins in Resco Woodford – “The secret setting”

This article will go into how you can use the JSBridge for Resco to streamline and automate processes. This example will demonstrate how you can add Order Products to an Order just by scanning products within the CRM system. I will assume that you already know how to create custom… Continue Reading How to add an Order Product to an Order using the Barcode Scanner with Resco Mobile CRM

If you are using FieldOne Sky or Field Service Mobile, then there is a possibility that you might get this error:  

  When you sync the application it will try and retrieve the data from that entity but will eventually timeout after 2 minutes and the above error message… Continue Reading FieldOne Sky Mobile (Resco Mobile CRM) – Exception while syncing: ‘entity’