The only way to achieve opening of a new form is to write some JavaScript using JSBridge. I would assume already that you know how to add commands and OfflineHTML within Woodford.   Below is an example of creating a new Customer Asset form via a Command on the Work… Continue Reading Open and prepopulate fields onto a new form in Resco using JSBridge

If you have lots of users which need their work hours added into CRM, it can take a long time to manually set up each user through the user interface. Below is the code to update user’s work hours in bulk for a regular 9am-5pm schedule and will also reflect… Continue Reading Bulk update user work hours for the Schedule Board

You may have found text pop ups when using and navigating the Resco Mobile App. But what if you need to edit the message of the Alert? Here’s how you do it!   Go to Localizations   Drop down the ‘Standard App UI’ and click on ‘Alerts’   When I… Continue Reading Edit System Alerts in Woodford

Here I will go into detail on how you can retrieve data from other entities without the need for code!   Load Reference Load Reference can only be used if there are Lookup’s on the form you wish to retrieve data from. In my example I want to retrieve the… Continue Reading How to fetch data from other Entities in Woodford (Without code)

If you have been using Resco Mobile CRM for a while you may have realised that by default the mobile app does not update certain changes while you are in offline mode. One example would be that a back office user has deleted a record in CRM but that record… Continue Reading Plugins in Resco Woodford – “The secret setting”

Recently we had an issue where every time we would open up the Schedule Board an error message would appear: Exception has been thrown by the target of an invocation.( – Priorities) We realised that there was a Priority with no name. This is strange as the name field is… Continue Reading Exception has been thrown by the target of an invocation.( – Priorities)

There is a bug within FieldOne Sky where you try and complete Work Order Schedule and it will cause a Timeout Exception.   Below is an example of a Work Order Schedule which has been In Progress since June 2016. Since creating the post its been over a year since… Continue Reading Unable to change the System Status on a Work Order Schedule to “Completed”

If you are using FieldOne Sky or Field Service Mobile, then there is a possibility that you might get this error:  

  When you sync the application it will try and retrieve the data from that entity but will eventually timeout after 2 minutes and the above error message… Continue Reading FieldOne Sky Mobile (Resco Mobile CRM) – Exception while syncing: ‘entity’

After using FieldOne Sky and Field Services for a little while, I have come to understand the inner workings for a lot of the workflows that come within the solution. One of those Workflows is Work Order Sharing/Unsharing. Knowing the details of this might save your life one day.   I… Continue Reading An in depth look at the ‘Sky – Work Order Sharing/Unsharing’ Workflow