If you have lots of users which need their work hours added into CRM, it can take a long time to manually set up each user through the user interface. Below is the code to update user’s work hours in bulk for a regular 9am-5pm schedule and will also reflect… Continue Reading Bulk update user work hours for the Schedule Board

Below is another example of a Booking Rule as well as an interesting find. This new Booking rule fetches the Characteristics from both the Resource and the Work Order and compares them to see if the Resource is valid to do the job. First of all it will check if… Continue Reading Field Service – Another Booking Rule example

In this article I will go into detail of creating a Booking Rule and will also show an example of one.   Below is a working piece of source code which when a Resource Requirement is placed on the Schedule Board, runs a query to retrieve the Work Order ID… Continue Reading Field Service – Booking Rule example

For some people who still use FieldOne Sky, this post may come in handy as its not totally obvious on how to customise the information shown on the Schedule board. The Schedule Board has three different sections: Template Details View Template Tooltip View Time Slot Template   Template Details View… Continue Reading Customise FieldOne Sky Schedule Board Details