If you have been using Resco Mobile CRM for a while you may have realised that by default the mobile app does not update certain changes while you are in offline mode. One example would be that a back office user has deleted a record in CRM but that record… Continue Reading Plugins in Resco Woodford – “The secret setting”

In this post I will go through how you can create a SSRS Report parameter which contains Option Set values. To get all the values of your Option set, you will need to use the FetchXML below: <fetch> <entity name=”stringmap” > <attribute name=”attributevalue” /> <attribute name=”value” /> <filter type=”and” >… Continue Reading How to add an Option Set as a parameter in a SSRS Report

In FieldOne Sky and Field Service you can create Booking Alerts which get displayed on the Schedule Board. First of all you go to the Schedule Board and click on the Actions tab and in the drop down list click on New Booking Alert.   This will open up a… Continue Reading Field Service – Booking Alerts

There is a bug within FieldOne Sky where you try and complete Work Order Schedule and it will cause a Timeout Exception.   Below is an example of a Work Order Schedule which has been In Progress since June 2016. Since creating the post its been over a year since… Continue Reading Unable to change the System Status on a Work Order Schedule to “Completed”

After using FieldOne Sky and Field Services for a little while, I have come to understand the inner workings for a lot of the workflows that come within the solution. One of those Workflows is Work Order Sharing/Unsharing. Knowing the details of this might save your life one day.   I… Continue Reading An in depth look at the ‘Sky – Work Order Sharing/Unsharing’ Workflow

For some people who still use FieldOne Sky, this post may come in handy as its not totally obvious on how to customise the information shown on the Schedule board. The Schedule Board has three different sections: Template Details View Template Tooltip View Time Slot Template   Template Details View… Continue Reading Customise FieldOne Sky Schedule Board Details