I had a requirement for providing push notifications on the Field Service mobile application for Field Engineers when a Work Order is Scheduled to them.   Resco provide some Workflow Activities already in their solution. One being the ‘Send Chat Message’ Workflow. I am triggering this workflow on change of… Continue Reading Resco Chat Messages & Push Notifications for Field Service

If you have lots of users which need their work hours added into CRM, it can take a long time to manually set up each user through the user interface. Below is the code to update user’s work hours in bulk for a regular 9am-5pm schedule and will also reflect… Continue Reading Bulk update user work hours for the Schedule Board

Below is another example of a Booking Rule as well as an interesting find. This new Booking rule fetches the Characteristics from both the Resource and the Work Order and compares them to see if the Resource is valid to do the job. First of all it will check if… Continue Reading Field Service – Another Booking Rule example

In this article I will go into detail of creating a Booking Rule and will also show an example of one.   Below is a working piece of source code which when a Resource Requirement is placed on the Schedule Board, runs a query to retrieve the Work Order ID… Continue Reading Field Service – Booking Rule example

Here I will go into detail on how you can retrieve data from other entities without the need for code!   Load Reference Load Reference can only be used if there are Lookup’s on the form you wish to retrieve data from. In my example I want to retrieve the… Continue Reading How to fetch data from other Entities in Woodford (Without code)

This post will go into detail on the current state of Reporting for Field Service Mobile version 9.1. Below is just showing evidence of the version number of the app I was running. Mobile Reports One way of developing custom reports for Field Service is created Mobile Reports. These are… Continue Reading The state of Reporting for Field Service Mobile version 9.1

If you have been using Resco Mobile CRM for a while you may have realised that by default the mobile app does not update certain changes while you are in offline mode. One example would be that a back office user has deleted a record in CRM but that record… Continue Reading Plugins in Resco Woodford – “The secret setting”

In this post I will go through how you can create a SSRS Report parameter which contains Option Set values. To get all the values of your Option set, you will need to use the FetchXML below:

objecttypecodename = Which entity your Option Set is under attributename = What… Continue Reading How to add an Option Set as a parameter in a SSRS Report

In FieldOne Sky and Field Service you can create Booking Alerts which get displayed on the Schedule Board. First of all you go to the Schedule Board and click on the Actions tab and in the drop down list click on New Booking Alert.   This will open up a… Continue Reading Field Service – Booking Alerts

There is a bug within FieldOne Sky where you try and complete Work Order Schedule and it will cause a Timeout Exception.   Below is an example of a Work Order Schedule which has been In Progress since June 2016. Since creating the post its been over a year since… Continue Reading Unable to change the System Status on a Work Order Schedule to “Completed”