I will demonstrate in this post how you can send a simple dynamic HTML email in Resco CRM.   In this example I want to send an email to the Customer when the Work Order Schedule Status Reason field is marked as ‘Planned’. Below is a screenshot on my full… Continue Reading Resco CRM – Sending a simple dynamic HTML Email

In this article I will go into detail of creating a Booking Rule and will also show an example of one.   Below is a working piece of source code which when a Resource Requirement is placed on the Schedule Board, runs a query to retrieve the Work Order ID… Continue Reading Field Service – Booking Rule Example

After using FieldOne Sky and Field Services for a little while, I have come to understand the inner workings for a lot of the workflows that come within the solution. One of those Workflows is Work Order Sharing/Unsharing. Knowing the details of this might save your life one day.   I… Continue Reading An in depth look at the ‘Sky – Work Order Sharing/Unsharing’ Workflow