I had a requirement for providing push notifications on the Field Service mobile application for Field Engineers when a Work Order is Scheduled to them.   Resco provide some Workflow Activities already in their solution. One being the ‘Send Chat Message’ Workflow. I am triggering this workflow on change of… Continue Reading Resco Chat Messages & Push Notifications for Field Service

Below is another example of a Booking Rule as well as an interesting find. This new Booking rule fetches the Characteristics from both the Resource and the Work Order and compares them to see if the Resource is valid to do the job. First of all it will check if… Continue Reading Field Service – Another Booking Rule example

I will demonstrate in this post how you can send a simple dynamic HTML email in Resco CRM.   In this example I want to send an email to the Customer when the Work Order Schedule Status Reason field is marked as ‘Planned’. Below is a screenshot on my full… Continue Reading Resco CRM – Sending a simple dynamic HTML Email

In this article I will go into detail of creating a Booking Rule and will also show an example of one.   Below is a working piece of source code which when a Resource Requirement is placed on the Schedule Board, runs a query to retrieve the Work Order ID… Continue Reading Field Service – Booking Rule example

After using FieldOne Sky and Field Services for a little while, I have come to understand the inner workings for a lot of the workflows that come within the solution. One of those Workflows is Work Order Sharing/Unsharing. Knowing the details of this might save your life one day.   I… Continue Reading An in depth look at the ‘Sky – Work Order Sharing/Unsharing’ Workflow